PA PUC Recommends Improvements to Uber's Background Checks
PUC says background checks can be strengthened to improve rider safety.
The Pennsylvania Public Utility Commission has released a review on Uber's background check policy, which the PUC says is the first of its kind.
According to the report, drivers in Pensylvania currently have to provide several forms of documentation and submit to multiple criminal backgrounds checks and checks against the National Sex Offender Registry. However, the report also says there are concrete steps Uber can take to strengthen background checks and improve rider safety.
The top recommendations include:
- Strengthening the background check process and continuous monitoring features. This would ensure that drivers who pass an initial background check but commit an offense while driving for Uber are flagged.
- Redesigning the Safety Toolkit icon allowing for quicker and easier identification, making the tools more accessible to riders.
The Public Utilities Commission says Uber can take steps to strengthen background checks in Pennsylvania.
Other recommendations include:
- Partnering with competitors to explore the development of a database to report drivers who failed background checks or have subsequently committed an offense, to supplement the driver background check monitoring process.
- Improving the complaint investigation process.
- Formalizing business process and procedure documentation.
The report says that as of June 2018, there were 39,000 Uber drivers operating in Pennsylvania.
Rideshare safety has been in the news lately. University of South Carolina student Samantha Josephson was found dead Friday afternoon , after police say she got into a car she mistook to be an Uber just after 2:00 that morning. A 24-year-old man has been arrested and charged with her murder. You can click here to learn more about the safety precautions you can take when you call an Uber or a Lyft .